Terms of Service

“Subscriber” means the homeowners association, condominium association, property management company, community association, or other legal entity that registers for and maintains an account with Zorex.

“Authorized User” means any individual authorized by a Subscriber to access or use the Services, including board members, administrators, residents, homeowners, committee members, managers, employees, contractors, or agents.

“User Data” means all information, documents, records, communications, images, files, attachments, payment information, homeowner information, and other content submitted, uploaded, transmitted, or stored through the Services.

“Third-Party Services” means any external products, applications, websites, integrations, payment processors, cloud providers, or services made available through or integrated with the Services.

“Automated Outputs” means recommendations, summaries, classifications, reminders, escalations, notifications, analytics, workflow actions, reports, predictions, AI-generated content, machine-learning outputs, or other automated results generated by the Services.

You represent and warrant that you are at least eighteen (18) years of age, possess the legal capacity to enter into these Terms, and that all information you provide is accurate and complete.

If you access or use the Services on behalf of a Subscriber or other legal entity, you further represent and warrant that you possess authority to bind that entity to these Terms. The Subscriber is responsible for ensuring that all Authorized Users comply with these Terms and shall remain liable for all actions performed through its accounts.

Subject to compliance with these Terms, Zorex grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Services solely for lawful internal business and community management purposes.

You shall not:

• Reverse engineer, decompile, disassemble, or attempt to derive source code;
• Copy, reproduce, modify, distribute, or create derivative works of the Services;
• Circumvent security measures or access restrictions;
• Use bots, scrapers, crawlers, or automated tools without written authorization;
• Interfere with system integrity, performance, or security;
• Upload malicious code, malware, ransomware, or harmful content;
• Use the Services in violation of applicable laws or regulations.

Zorex reserves the right to suspend or terminate access for violations of these Terms.

You agree to: maintain accurate account information; keep credentials confidential; use unique credentials for each Authorized User; and promptly notify Zorex of any unauthorized access or security breach.

You are responsible for all activity occurring under your account, whether authorized or unauthorized. Zorex may suspend, restrict, or terminate accounts reasonably believed to be compromised or misused.

Zorex provides software designed to assist with community operations, communications, workflow management, homeowner engagement, records management, invoicing, payment collection, maintenance tracking, and related administrative functions. Zorex is solely a software provider and is not a homeowners association, property management company, legal advisor, financial advisor, fiduciary, debt collector, escrow provider, money transmitter, bank, or agent of any Subscriber.

Subscriber remains solely responsible for governance decisions, rule adoption and enforcement, elections, financial management, budgeting, assessments and collections, legal compliance, homeowner communications, maintenance decisions, contractor selection, and compliance with governing documents and applicable laws. Zorex does not guarantee outcomes, compliance, enforceability, accuracy, or legality of Subscriber actions.

The Services may include Automated Outputs provided solely for informational and operational assistance. Subscriber acknowledges that Automated Outputs may contain errors, may be incomplete, may be delayed, and may not reflect all relevant facts or circumstances.

Automated Outputs do not constitute legal advice, financial advice, accounting advice, engineering advice, compliance advice, or professional services. Subscriber remains solely responsible for reviewing, approving, modifying, rejecting, or implementing any Automated Output. Zorex shall not be liable for decisions made in reliance upon Automated Outputs.

The Services may facilitate payment-related activities through integrations with third-party providers, including Stripe. All payment processing services are provided solely by applicable Third-Party Services.

Zorex does not directly process payments on behalf of Subscribers, does not hold customer funds, does not provide banking or escrow services, and does not act as a money transmitter. For clarity, the Services may facilitate payment collection by Subscribers through third-party payment processor integrations (e.g., Stripe Connect); Zorex is not the merchant of record for any Subscriber-collected dues or assessments.

Subscriber remains solely responsible for invoices, assessments, dues, charges, refunds, chargebacks, disputes, taxes, regulatory compliance, and financial reporting. Zorex is not responsible for processor outages, holds, delays, disputes, fraud, reversals, chargebacks, or payment failures.

The Services may facilitate collection workflows, delinquency tracking, payment reminders, notices, payment plan requests, collection communications, and related operational processes.

Subscriber is solely responsible for compliance with all applicable federal, state, and local laws governing assessments, collections practices, delinquency notices, homeowner communications, payment plans, and debt-collection-related activities.

Zorex does not provide debt collection services, legal services, or compliance advice and does not guarantee compliance with collection-related legal requirements, including without limitation the FDCPA, state debt collection laws, consumer protection laws, or homeowners association statutes. Subscriber remains solely responsible for determining whether any collection action, notice, communication, or workflow complies with applicable law.

Subscription fees are billed in advance on a recurring basis unless otherwise specified. Subscriptions automatically renew until cancelled. Subscriber authorizes Zorex and its payment processors to charge applicable fees using provided payment methods.

All fees are non-refundable except where required by law. Zorex may modify pricing upon at least thirty (30) days' advance written notice. Failure to pay fees may result in suspension or termination of access. Cancellation becomes effective at the conclusion of the then-current billing period.

As between the parties, Subscriber retains ownership of User Data. Subscriber represents and warrants that it possesses all necessary rights, permissions, authorizations, and legal bases to upload, process, and store User Data using the Services.

Subscriber grants Zorex a worldwide, non-exclusive, royalty-free license to store, process, reproduce, display, transmit, and use User Data solely as necessary to provide, maintain, secure, improve, and support the Services. Zorex may use aggregated, anonymized, and de-identified data for analytics, benchmarking, research, product development, and lawful business purposes.

Subscriber may access available export functionality during an active subscription. Following termination, Subscriber may request export of available User Data for up to ninety (90) days after account closure. After expiration of the export period, Zorex may permanently delete User Data.

Subscriber acknowledges that Zorex is not a records custodian or archival service and is responsible for maintaining backup copies of important records and all records required by applicable law, including HOA statutory, tax, and accounting obligations.

Zorex processes personal information in accordance with its Privacy Policy. Zorex maintains commercially reasonable administrative, technical, and physical safeguards designed to protect User Data. No system is completely secure, and Zorex does not guarantee absolute security.

In the event Zorex becomes aware of unauthorized access to Subscriber Data resulting from a security incident affecting the Services, Zorex will provide notice to Subscriber without unreasonable delay and in accordance with applicable law, via email to the Subscriber's registered administrative address. Subscriber is responsible for any further notifications to Residents, homeowners, regulators, or other third parties as may be required under applicable data breach notification laws.

Users shall not violate laws or regulations; harass, threaten, abuse, or impersonate others; upload unlawful, defamatory, fraudulent, obscene, or infringing content; interfere with the Services; circumvent access restrictions; or engage in unauthorized commercial exploitation. Zorex may remove content and suspend accounts violating this section.

Subscriber is solely responsible for all communications distributed through the Services, including announcements, emails, newsletters, notices, attachments, and homeowner correspondence. Subscriber represents and warrants that all communications comply with applicable laws and regulations. Zorex does not review, approve, verify, or guarantee the legality or accuracy of Subscriber communications.

The Services may facilitate tracking of maintenance requests, vendors, contractors, inspections, repairs, approvals, and work orders. Zorex does not perform maintenance, supervise contractors, inspect property conditions, verify repairs, or guarantee completion, response times, or service quality. Subscriber remains solely responsible for all maintenance decisions, contractor oversight, inspections, repairs, and verification of completed work.

The Services may integrate with Third-Party Services. Zorex neither controls nor assumes responsibility for the availability, functionality, security, compliance, or performance of Third-Party Services. Your use of Third-Party Services is governed by their respective terms and policies.

All rights, title, and interest in the Services, including software, trademarks, branding, interfaces, content, designs, and proprietary technology, remain the exclusive property of Zorex and its licensors. No rights are granted except those expressly provided in these Terms.

Zorex reserves the right to modify, suspend, discontinue, replace, or remove Services or features at any time. Certain features may be designated as beta, pilot, preview, early access, or experimental and are provided “AS IS” without warranties.

Zorex will identify beta, pilot, preview, and experimental features through in-product labeling or written designation at the time of access. Beta features may be modified, suspended, or permanently discontinued at any time without liability to Subscriber. Subscriber should not rely on beta or experimental features for business-critical operations, regulatory compliance, financial reporting, or legal obligations.

Zorex does not guarantee uninterrupted or error-free operation. Interruptions may result from maintenance, infrastructure failures, internet outages, third-party provider outages, security incidents, or events beyond Zorex's reasonable control.

These Terms remain effective while you use the Services. Zorex may suspend or terminate access immediately if reasonably necessary to protect security, prevent abuse, investigate fraud, enforce these Terms, comply with law, protect other users, or preserve system integrity.

Termination shall not relieve Subscriber of accrued payment obligations. The following Sections shall survive termination or expiration of these Terms: Sections 10, 11, 17, 20, 21, 22, 23, 24, and 26A.

Notwithstanding the foregoing, these limitations shall not apply to: (a) liability arising from a party's gross negligence or willful misconduct; (b) liability arising from fraud or fraudulent misrepresentation; (c) liability for death or personal injury caused by negligence where prohibited by applicable law; or (d) any other liability that cannot be limited or excluded under applicable law.

Subscriber agrees to defend, indemnify, and hold harmless Zorex and its officers, directors, employees, contractors, affiliates, successors, and assigns from any claims, liabilities, damages, losses, costs, expenses, and attorneys' fees arising from: use of the Services; violation of these Terms; violation of law; User Data; communications sent through the Services; Subscriber governance decisions; or infringement of third-party rights.

Notwithstanding the foregoing, Subscriber's indemnification obligations shall not apply to the extent that any claim arises directly from Zorex's gross negligence or willful misconduct.

Any suggestions, recommendations, ideas, comments, enhancement requests, bug reports, or other feedback provided to Zorex may be used without restriction or compensation. Subscriber grants Zorex a perpetual, irrevocable, worldwide, royalty-free right to use, modify, commercialize, and incorporate feedback into the Services.

These Terms shall be governed by the laws of the State of Delaware without regard to conflict-of-law principles. Any dispute shall be resolved through binding arbitration administered by the American Arbitration Association (AAA) in accordance with its Commercial Arbitration Rules, on an individual basis only, in Wilmington, Delaware — unless the parties mutually agree to an alternative location or remote proceedings.

Notwithstanding the foregoing, either party may bring an individual claim in small claims court for disputes within that court's applicable jurisdictional threshold.

YOU WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO PARTICIPATE IN ANY CLASS ACTION, CLASS ARBITRATION, REPRESENTATIVE ACTION, OR MASS CLAIM PROCEEDING.

Neither party shall be liable for delays or failures caused by circumstances beyond its reasonable control, including natural disasters, fire, flood, war, terrorism, labor disputes, internet failures, telecommunications failures, cloud infrastructure outages, third-party service failures, government actions, or cybersecurity incidents not caused by gross negligence.

Subscriber consents to receive communications electronically, including through email, dashboard notifications, website postings, service announcements, and other electronic means. Electronic communications satisfy any legal requirement that communications be provided in writing.

These Terms constitute the entire agreement between the parties regarding the Services. If any provision is found unenforceable, the remaining provisions shall remain in effect. Failure to enforce any provision shall not constitute a waiver. Neither party may assign these Terms without the other party's prior written consent, except that Zorex may assign these Terms without consent in connection with a merger, acquisition, reorganization, or sale of all or substantially all of its assets, provided Zorex gives Subscriber at least thirty (30) days' prior written notice.